Returns & 30-Day Glow Promise

At Glow Toronto, we stand behind the quality of our products and want you to feel confident with every purchase.

30-Day Glow Promise

We want you to love your Glow Toronto experience. If you're not happy with your purchase, please contact us at info@glow-toronto.com within 30 days of delivery.

Because our products are personal care and beauty products, opened or used products cannot be physically returned for hygiene and safety reasons. However, that doesn't mean you're on your own if a product isn't right for you.

Under our 30-Day Glow Promise, our customer care team will personally review your situation and work with you to find an appropriate solution. Depending on the circumstances, this may include a replacement, store credit, partial refund, or full refund.

You do not need to return an opened or used beauty product unless our customer care team specifically asks you to do so.

Please note that the 30-Day Glow Promise is intended for genuine customer satisfaction concerns and is subject to reasonable use.

Returns of Unopened Products

You have 30 days after receiving your order to request a return of an unopened and unused product.

To be eligible for a standard return, your item must be:

• Unopened and unused
• In the same condition in which you received it
• In its original packaging
• Accompanied by your receipt or proof of purchase

To request a return, contact us at info@glow-toronto.com before sending anything back.

If your return is accepted, we'll provide you with instructions on how and where to send your package. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Unless the product arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at info@glow-toronto.com.

Please include your order number and, where possible, photos showing the issue. We'll review the situation and make it right.

If the issue is our responsibility, such as a damaged, defective or incorrect product, you will not be responsible for return shipping costs where a return is required.

Opened or Used Beauty Products

For hygiene and safety reasons, opened or used beauty and personal care products cannot be returned or resold.

However, opened products may still be considered under our 30-Day Glow Promise.

If you've tried a Glow Toronto product and you're genuinely unhappy with your purchase, contact us within 30 days of delivery. We'll review your situation individually and work with you toward an appropriate solution.

Sale Items & Gift Cards

Gift cards are non-refundable.

Sale and promotional items are generally considered final sale unless they arrive damaged, defective or incorrect.

If you're experiencing an issue with a sale item, please contact us. We'll review the situation and determine whether it qualifies for a solution under our 30-Day Glow Promise.

Exchanges

If you would like to exchange an eligible unopened product, please contact us first.

The fastest way to receive a different product is usually to return the eligible item and, once the return has been accepted, place a new order for the desired product.

Opened or used beauty products cannot be exchanged for hygiene and safety reasons, but you can contact us if you experience an issue covered by our 30-Day Glow Promise.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.

For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal may no longer apply once the seal has been broken after delivery.

To exercise your right of withdrawal, contact us at info@glow-toronto.com within the applicable period.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under local law.

Refunds

Once we've received and inspected an eligible return, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional processing time before the refund appears on your account.

For resolutions provided under our 30-Day Glow Promise, we'll let you know which solution has been approved after reviewing your request.

If more than 15 business days have passed since we approved your refund, please contact us at info@glow-toronto.com.